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Help / FAQ

Turnaround Time

*Please note: from Mid-November to mid-January the production times may increase due to the holiday season.  Please be sure to select the holiday option if you need your order delivered before Christmas. There may be an additional fee for this service. 

All of our prints are custom made once your order is placed.  

US orders typically ship within 3 full business days*.

Canadian and Australian orders take about  5-10 business days before shipping.

Transit times depend on your location and can take on average 2-10 days.  

*Freight size canvases and large quantity orders may take longer to produce.  

If your canvas is needed by a certain date, please contact us so that we may assist you in this matter.

  • I need my order by a certain date, can I expedite an order?

If you need the order by a certain date, please contact our Customer Service team as soon as possible.  If you have an extremely tight turnaround time, please contact us by email for fastest service. Send your order information and date needed to RUSH@greatbigcanvas.com. You can also call us during business hours at 1-800-557-2520 or utilize our live chat option.  We are usually able to accommodate special requests. Expedited orders do incur an extra charge, which will be quoted by a Customer Service representative. 

Our Customer Service team is available for live help Monday-Friday 9am-6pm Eastern Time.  Click here for our contact information.

Your order is shipped as each piece is completed, so it is possible that each item will ship separately.  If you have multiple items on the order, they may ship in different boxes on different days.

We ship usingUPS.   Our domestic orders are typically shipped via UPS SurePost or UPS Ground, depending on the size of the canvas.  If you have a PO Box please provide the PO BOX number as well as the street address to insure that there will be no issues delivering your package.  If the USPS does not deliver to your address at all please inform us this at the time of your order.

 *Extremely Large canvases that are considered oversized ship via a Freight carrier.  Freight does require an appointment for delivery, which our Freight carrier will coordinate with the recipient.

*International customers please note:  We cannot deliver to a PO Box for international orders.  We require a physical address that UPS/FedEx will deliver to.  

We offer reasonable rates on shipping that depend on the size and quantity of the items you order. You can see the estimated shipping amount in your shopping cart, but the final shipping total will be calculated during checkout.  For international orders, we will contact you for a custom quote.  Please note that any free shipping coupon, unless otherwise specified is not valid for orders outside the US and Canada.

*Please note that quantities of 20 or more items may require additional shipping fees. 

We can only accept one coupon per order.   You cannot combine a coupon with any other offers or promotions. 

If you are shipping to one of the following states you will be charged sales tax: CA, CO, KS, LA, MA, MI, MN, NC, NJ, NV, NY, and TX.

Product

We use a propriety blend of canvas that is stretched over 1.5 wooden stretcher bars. We print on artist's grade canvas using archival inks. All of our canvases have UVB protection built in to protect against fading and moisture and are designed to last for over 100 years.

Yes.  The type of hangers varies depending on the size and type of items in the order.  The hardware included will work on most walls.  If you have older walls or special finishes please take this into consideration before installation. If you have any questions regarding the hanging hardware provided, please do not hesitate to contact our Customer Service department.

Our products are designed to be displayed indoors only and should not be exposed to water or direct sunlight.

The colors shown on your monitor may be close to what is printed, but we cannot guarantee a perfect match.  If you have any questions about an image or special considerations, please do not hesitate to contact our Customer Service team.

Unfortunately we cannot alter our stock images by adding text or making major changes to the image.  Our images are provided by artists and photographers that have submitted their art to be printed as is.

Yes.  Our canvases are digital prints produced on inkjet printers.  We use archival quality inks and artist grade canvases that are coated with a UV protectant. 

Yes, we offer both traditional and  float frame options for our canvases.  Our traditional frames are available in four different styles: Black, Antique, Gold and Walnut .  The float frame comes in four different finishes: Black, Gold, Silver and Walnut.  The Silver and Gold frames have a black finish on the sides and have a silver or gold color on the face of the frame.   Please visit our Product page to view framing options.  Sizes listed on the site are the size of the canvas itself and do not include the additional dimensions of the frame itself.

We are unable to offers any sizes not currently listed on our site. 

All of our canvases come stretched; we do not offer unstretched/rolled canvases.

You can add additional paint or finishes to your canvas, but we cannot guarantee any aftermarket finishes or paints applied to our products.   Customers over the years have given us a few tips for applying finishes, which we can pass along to you.  One tip is to always apply a fixative spray to the canvas prior to applying any paints.  Another great tip is to test any paint pens or permanent markers to ensure ink is flowing properly before you begin to mark on the face or edges of the canvas.

We are unable to sell digital copies of any of image.

At this time, Great BIG Canvas is not purchasing images directly from customers.   Please check out our sister company, ImageKindImageKind is dedicated to selling and producing your work with the highest quality prints, posters, canvas, and framed wall art.

We also offer a “Create Your Own” option that is perfect for having your images produced on canvas via our site.

You can view our return policy here.

We print your order when we receive it.  This ensures you receive the highest quality product available.

Yes, just make sure the canvas is not in direct contact with water.

 Typically your canvas will just need a light dusting every now and then.  If you find that you need to spot clean the canvas, use a damp cloth that has only water on it.  Chemicals can react with the ink and ruin the canvas.

We are available online only.  We have a great customer service team available to assist you with any questions!  Click here for our contact information.

 

Photos to Art

When you order from the "Your Photo to Art" section of our site you will receive our Premium Gallery Wrapped Canvas.  Our Premium Gallery Wrap canvas is our artist grade canvas mounted to a solid, supportive face that prevents sagging or warping over time. The canvas is finished with a black matboard backing that comes with hanging hardware already attached so that it's ready to hang right out of the box!   Please note that all other canvas products on our site out side of the Photos to Art section are our Traditional Gallery Wrap Canvas.  If you wish to order a Traditional Wrap Canvas for your Photo-to-Art image please check out our sister company, Canvas On Demand at:  www.canvasondemand.com

We are not able to accomidate any alternate sizing with our Premium Gallery Wraps.  We recommend placing an order with our sister company,  Canvas On Demand. They offer a wide variety of sizes in our Traditional Gallery Wrap style.  www.canvasondemand.com

Our Premium Gallery Wraps cannot be displayed outdoors in the elements. If you are interested in a canvas for durable outdoor wear, we recommend our Outdoor canvas prints.
 
 
Yes, our Premium canvas wraps can be displayed in an enclosed sunroom as long as they will not be directly exposed to sunlight or weather elements.

We do not currently offer retouching options for our photo to art products. If you are in need of retouching on your image, we recommend placing an order with our sister company,  Canvas On Demand. They offer a variety of services and retouching options.  www.canvasondemand.com

Since premium thick wrap canvases are 1.25", they look slightly thinner than traditional thick wrap canvases, which are 1.5". When viewed from the front, the difference between the two styles is hardly noticeable.